About Us

Meet the PNO Team

“Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.”

– Vince Lombardi

Pelican New Orleans started out with one man, a boat, and a mission to show visitors the natural beauty of Louisiana.

Nearly 20 years later, Pelican New Orleans has grown to become one of the largest travel and hospitality brands in the Crescent City. Proudly local and family-owned, we take great pride in providing superior service across all of our brands. We owe our success to our passionate team members who love what they do, and love their state of Louisiana.


Michael Fridge

Vice President, Pelican New Orleans

If he could be anywhere in the world: on a Texas ranch.

The best part of his job: Working with our team members, growing tourism, and show casing New Orleans.

A little more about Mike: After attending William Carey College, I began working with Cajun Encounters as the General Manager. I’m now the Vice President of PNO, and in the 14 years I’ve been with the company, I’ve seen us grow to almost 200 employees and 5 different companies. I’m married to my lovely wife, Heather, and we have four amazingly adorable children. I enjoy hunting and am very involved with my church and volunteer opportunities.

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Justin Fauth

Director of Concierge Services, Pelican New Orleans

If he could be anywhere in the world: New Orleans, because it’s got it all!

The best part of his job: Hearing the great stories of how our Concierge team makes life-long memories for guests.

A little more about Justin: I’ve worked as a Concierge for the past 16 years at luxury properties in New Orleans and Las Vegas, having come most recently from a management position at The Ritz-Carlton New Orleans. I love exploring the many cultural opportunities the city of New Orleans offers, as well as spending time in the parks and natural areas. Some of my favorite pastimes include running, swimming and building furniture.

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Melissa Meilleur

Director of Finance, Pelican New Orleans

If she could be anywhere in the world: I loved Hawaii when we visited on our honeymoon, and would love to go back. The sights were amazing. We climbed Diamondhead (and I’m not even a climber!)

The best part of her job: I love dealing with money and organizing my files (seriously!)

A little more about Melissa: I joined PNO after studying Accounting in college. I love fishing and spending time with my family. One of my favorite things to do is take my kids to the park and just have a great time!

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Van Vu

IT Manager, Pelican New Orleans

If he could be anywhere in the world: At the gym working out. Those weights won’t lift themselves!

The best part of his job: I enjoy the challenges of solving problems and answering questions on technical levels.

A little more about Van: Chess is my game of choice. I enjoy reading, watching movies, working out, running, exploring the beautiful city of New Orleans, and trying new restaurants.

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Crystal Poullard

Human Resources Representative, Pelican New Orleans

If she could be anywhere in the world: Heaven…so that I could visit with my mother one last time!

The best part of her job: Helping others gain employment with PNO!

A little more about Crystal: I joined PNO in 2016, and am very excited to bring my 8 years of Human Resource experience, Associate Degree in Business, and Bachelors Degree in Interdisciplinary Studies to the travel industry.

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Allison Meguess

Human Resources Representative

If she could be anywhere in the world: At home in the middle of a Harry Potter marathon with my family

The best part of her job: Getting to know all of the wonderfulemployees that work for our company.

A little more about Allison: I love New Orleans, a good belly laugh, and believe that a company’s employees are their most valuable investment!

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Abby Sanders

Marketing Manager

If she could be anywhere in the world: Any warm, sunny beach. Can’t go wrong with that!

The best part of her job: Working in travel, especially in a city like New Orleans, is about more than selling a vacation – it’s also about working towards a better, healthier, vibrant city. I’m proud to work with a company that values sharing the city’s unique historic and cultural value.

A little more about Abby: Originally from Philadelphia, I’ve had so much fun finding my way around New Orleans, and discovering the food, art, and architecture that make this city so special.

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